Technical Solutions Analyst

Madison Heights, MI
Full Time
IT _Tech Sol
Mid Level
Galco Industrial Electronics is an authorized distributor for over one million products from more than 400 brands. We specialize in industrial, electrical, and electronic automation, control, and component solutions. Our distribution center stocks over 50,000 products and offers same-day shipping and emergency service. We also provide repair and engineering services that support integrations, retrofits, and upgrades.

The Technical Solutions Analyst is responsible for supporting, improving, and integrating core business systems for a growing distribution company. This role works across Epicor Prophet 21, Magento ecommerce, Microsoft Azure, SQL databases, reporting tools, and related business applications.

This is a hands-on technical role requiring strong troubleshooting skills, SQL experience, familiarity with coding and scripting tools, and the ability to translate business needs into practical system improvements. The ideal candidate can support users, analyze data, troubleshoot integrations, write queries or scripts, and work with technical tools used in modern application and systems support.

Data security, system reliability, and clear communication are essential. This position works closely with IT, operations, finance, sales, ecommerce, warehouse, purchasing, and customer service teams.

This position is on-site in Madison Heights, MI, and reports to the Solutions Architect within the IT department.
Key Responsibilities
  • Support, configure, and enhance Epicor Prophet 21 ERP functionality across order management, inventory, purchasing, finance, pricing, warehouse, and customer service processes.
  • Support integrations between Epicor P21, Magento ecommerce, Azure services, SQL databases, APIs, third-party applications, and internal business tools.
  • Troubleshoot system, data, reporting, and integration issues across ERP, ecommerce, database, cloud, and business application environments.
  • Write, troubleshoot, and optimize SQL queries, views, scripts, reports, data extracts, and related database objects.
  • Assist Finance and business teams with reporting, data validation, reconciliation, and process improvement.
  • Use tools such as SQL Server Management Studio, Visual Studio Code, Git, PowerShell, Postman, browser developer tools, and scripting environments to diagnose issues and implement solutions.
  • Develop or maintain scripts, automations, scheduled jobs, imports, exports, and lightweight utilities using appropriate tools such as SQL, PowerShell, Python, JavaScript, or similar technologies.
  • Assist with Microsoft Azure administration, monitoring, security, identity/access control, storage, networking, and cloud-based integrations.
  • Apply data security best practices, including least privilege access, credential protection, secure data handling, and proper permission management.
  • Partner with business users to understand requirements, improve workflows, reduce manual processes, and support system changes.
  • Create technical documentation, process documentation, and user training materials as needed.
  • Support testing, validation, deployment, and post-deployment troubleshooting for system changes and enhancements.
Required Qualifications
  • Bachelor’s degree in Computer Science, Information Systems, Business Information Systems, or a related field; equivalent experience will also be considered.
  • 5+ years of experience in IT systems analysis, ERP support, systems integration, application support, solutions engineering, or a similar technical role.
  • Hands-on SQL experience, including writing queries and working with relational databases.
  • Experience supporting ERP systems, preferably Epicor Prophet 21 in a distribution, wholesale, manufacturing, or ecommerce environment.
  • Experience troubleshooting integrations between ERP, ecommerce, databases, APIs, cloud services, or third-party business applications.
  • Familiarity with scripting or programming tools such as PowerShell, Python, JavaScript, C#, or similar technologies.
  • Practical experience with technical tools such as SQL Server Management Studio, Visual Studio Code, Git, Postman, browser developer tools, or similar development and troubleshooting tools.
  • Understanding of data security principles, including access control, least privilege, credential management, encryption, and secure handling of business/customer data.
  • Strong analytical, troubleshooting, communication, and documentation skills.
Preferred Qualifications
  • Epicor Prophet 21 experience as a technical analyst, administrator, developer, super-user, or implementation team member.
  • Experience with Magento, Adobe Commerce, Shopify, or other ecommerce platforms.
  • Experience with Microsoft Azure services, including identity, networking, storage, monitoring, automation, security, or integration services.
  • Experience with APIs, EDI, middleware, scheduled jobs, data imports/exports, or file-based integrations.
  • Experience with Power BI, SSRS, Tableau, Crystal Reports, or other reporting and business intelligence tools.
  • Experience supporting ERP-based financial, inventory, sales, purchasing, or operational reporting.
  • Familiarity with source control, change management, CI/CD concepts, or DevOps practices.
  • Experience using AI-assisted coding or productivity tools in a controlled, secure, and professional environment.
  • Understanding of distribution, wholesale, ecommerce, warehouse, inventory, purchasing, and order-fulfillment processes.
  • Relevant certifications such as Microsoft Azure Administrator, Azure Solutions Architect, Azure Security Engineer, CompTIA Security+, or similar credentials.



Soft Skills
  • Able to translate business problems into technical solutions.
  • Comfortable working directly with users to gather requirements, diagnose issues, and validate solutions.
  • Strong written and verbal communication skills.
  • Detail-oriented when working with data, reporting, security, and production systems.
  • Able to manage multiple priorities across support requests, projects, enhancements, and urgent issues.
  • Collaborative across IT, operations, finance, sales, ecommerce, purchasing, warehouse, and customer service teams.
  • Proactive, accountable, and willing to take ownership of complex issues through resolution.
Position Details
  • Location: Madison Heights, MI
  • Work Arrangement: On-site
  • Department: IT
  • Reports To: Solutions Architect
  • Level: Mid-level technical role

 
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